Elyoncloud Cloud

Billing POLICY

Billing Policy

Elyoncloud offers professional website design and development services for well below industry standard pricing. In order to maintain our ability to provide great services for an unbeatable price, all work must be paid in full upon order. Occasionally, we extend payment plans to organizations that need our services but lack sufficient budget to make full payment immediately. Members may request payment terms when necessary. We also extend special terms to custom development projects when appropriate.

Credit Card or Check Draft Required

Unless otherwise agreed upon, all Elyoncloud members must maintain their credit card and check draft information on file at all times. This information will be used to process monthly, quarterly, and yearly hosting fees as well as any work orders approved by the member. Any outstanding balance on your account may be charged using the information on file without notice. We provide information about any upcoming charges as well as a full transaction history from within every member’s Control Panel in the Account Management section.

Hosting Fees

Hosting Fees are required at the time of initial sign up. Account billing begins in the second month regardless of the status of the website project. Your fees include file hosting, DNS hosting, technical maintenance, correspondence, support, and all of the benefits of the Elyoncloud Web Presence Platform. In order to pay for these resources, our membership/hosting fees are set in place to begin immediately. Hosting Fees are non refundable. Our design and development processes are designed to complete your project before your first billing period. However, variables such as approval times, changes to specifications, and communication trouble sometimes cause projects to extend into several billing periods. You can avoid this by promptly replying to all project correspondence and communicating your expectations clearly. We are here to serve you and provide the very best service possible.

Credit Card Chargebacks

Credit card chargebacks for legitimate account fees are assessed a $45 fee. We encourage our clients to communicate with us regarding any charges that you feel are not valid in order to issue a decision for refunding or crediting of your account.

Collection Expenses

Collecting from clients who are running past due balances is an expensive process. Clients with balances running longer than 30 days will also be assessed a collection fee of $35 to help pay for the resources necessary to collect their past due balance. The collection fee will be added to your outstanding balance.

Canceling Your Account

Canceling your account with us is quick and easy. All cancellations must be done through Cancellation Form, accessible from our website. Please allow for a 24-hour processing time after submitting your request. A representative will contact you to finalize your cancellation.

Refund Policy

Our desire is to serve you and your organization in the best way possible. We do that by combining incredible service and support for a low price. In this way, we make having a professional website a reality for the many organizations and businesses we serve. In the process of doing so, we sometimes encounter issues that may not be simple to resolve, resulting in an account cancellation. The following is our official refund policy.

First 48 Hours

If it has been less than 48 hours AND you have not yet had your consultation with a production staff member, you may request a refund of all fees except for domain name registrations. Domain names are purchased within minutes of your order, and may not be refunded under any circumstance. Once the 24 hours have lapsed OR you have had your consultation with a production manager, none of the initial fees paid are refundable.

Billing Disputes

For any questions regarding charges made to your credit card or bank account, please contact us immediately. We are happy to help you with any questions you may have and even happier to correct any billing errors on our part. You may also have access to all past and recurring charges made through your account from within your website Control Panel. This information is provided to you 24/7 online.

To Request A Refund: Please e-mail us at billing@elyoncloud.net. All refunds are processed within 7-10 business days and are issued by check only.